When things go wrong online: who to talk to

A message that unsettles you, a photo going around, a threat, a scam: these situations are scary and make you want to hide. Yet the first step that changes everything is telling someone.

Choosing the right person

A parent, an older sibling, a teacher, a youth worker: start with an adult you trust. If you don't feel ready to talk to someone close, listening services exist precisely to welcome you without judgement.

In Luxembourg, listening lines and youth advice services are free and confidential. You can reach out even just to ask a question or to check whether your reaction is the right one.

Preparing what you'll say

You don't need a perfect speech. Just gather a few screenshots and explain what happened in your own words. What matters is breaking the silence: the solution almost always comes after.